We know what you’re thinking…most subscription companies ship their boxes monthly. Yeah, we know. But we’re not like most subscription companies. Rather than do what everyone else is doing, we thought long and hard about what makes the best experience for YOU. And in doing that, we decided that sending a box every other month, or bimonthly, provides YOU the best experience. WHY?

Well, lots of reasons. But mainly because a month flies by (ask any lady, ever.) and before you know it, you’ve got boxes stacking up with things you never even got to try. We absolutely stuff our boxes to the brim and meticulously select every item that goes inside. We want you to have a chance to try everything and we want you to have the proper amount of time to do so (no one should be trying a new gel on race day - just sayin’) so we made the decision to ship boxes every other month.  

When you place your order, our latest and greatest subscription box will ship to you right away. (95% of boxes ship within 1 business day) No starter box (code for “old stuff we didn’t sell”) like some other guys and gals do. That’s right, Monday-Friday we ship out boxes Every. Dang. Day. This has to do with that whole ‘relentless pursuit to give you the best experience’ thing we’re obsessed with. By shipping out every day, you will get your first box immediately and it will be our most current, up-to-date, hot off the press edition. Then exactly two months later your next box will ship and so on. For example, if you ordered on February 15th your first box would ship right away, then your next box would be headed to you on April 15th, then June 15th, etc. You might just wanna mark that day on your calendar to get ready for all the awesomeness that is headed your way!

We offer three billing plans with different payment intervals. No matter which plan you choose, a box will ship to you every other month. The payment options allow you to: – Pay as each box ships – Pay for 6 months at a time – Pay for 1 year at a time The longer the period you pay upfront, the more money you save (and who wouldn’t want to save money?) All our plans auto-renew at the end of the billing period, but we’re not that company that hopes you forget you have a subscription and keeps charging you. We will ALWAYS notify you before upcoming renewals and you will ALWAYS have the option to cancel your subscription before it renews. We won’t take it personally. (Well maybe a little, but we’ll be OK.)

No problem. You can switch between subscription billing plans at any time. For example, if you order a pay-per-box subscription and then decide, - “I CAN NOT LIVE WITHOUT THE RUNNERBOX!” - you can simply go to your My Account area and upgrade to the six-month or annual plan so you save money on every box.

You sure can! You always have full control over your subscription through your My Account area on our website.

If you purchased a subscription where you paid for boxes in advance and cancel before the end of your pre-paid period, cancellation won't affect anything you already paid for. You will still receive the boxes you paid for upfront, but your subscription will NOT renew after you receive your final shipment.

You can of course email us at any time at helpdesk@therunnerbox.com and we can take care of the cancellation for you as well.

Please note that once an order has shipped, it can not be canceled. If you cancel an order after it has shipped, we can not guarantee a full refund.